This email is part of a larger effort by Commit Swimming to be transparent around their business practices. This effort is designed to help entrepreneurs within the swimming community to find inspiration to make the sport better.
Have you ever found it impossible to cancel a subscription? Sometimes it’s a cable company, sometimes it’s a gym, and sometimes it’s a software provider. As a customer, this is very frustrating. And, as a business, this is bad business practice. Not just ethically, we truly believe that making it difficult for someone who doesn’t want to pay you to stop paying you hurts your business bottom line.
Have you ever paid for a service that you don’t use, only to try to get a refund right after you saw the charge hit your bill? How many times do you get it? If you don’t, as a customer, you feel annoyed. And, as a business, again this is bad business practice. Refusing to refund someone for something that they didn’t use and accidentally kept on a subscription will hurt the business in the long run.
So, at Commit two things are true about cancellations and refunds.
1.) EASY CANCELLATIONS.
2.) NO QUESTION REFUNDS.